Refund and Returns Policy

Effective Date: January 17, 2025

At Chicss Beau, we want you to be completely satisfied with your purchase. If you are not happy with your product for any reason, we are here to help! Please read our Refund and Returns Policy carefully for more information on how we handle returns, exchanges, and refunds.

1. Returns

We accept returns on most items purchased through our website within 30 days of the date of delivery. To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of purchase or an order number is required for a return.
  • The item must not be marked as “final sale” or “non-returnable” on the product page.

Non-returnable items include:

  • Gift cards
  • Personalized or custom items
  • Items marked as final sale

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us via email at info@chicssbeau.com or call us at 419-436-4512 to request a return authorization.
  2. Provide your order number and the reason for the return.
  3. Once your return is approved, we will provide you with instructions on how to return the item to us.
  4. Pack the item securely in its original packaging and ship it to the address we provide.

Return Shipping Costs: The customer is responsible for the cost of return shipping, unless the item is defective or damaged.

3. Refunds

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

If the item is not in its original condition, is damaged, or if there are any missing parts, we may refuse the refund or offer a partial refund.

4. Exchanges

We only replace items if they are defective, damaged, or the wrong item was sent. If you need to exchange an item for the same item or a different size, please follow the return process outlined above and indicate that you would like an exchange instead of a refund.

Exchange Process:

  1. Contact us to initiate the exchange process.
  2. Return the original item according to the guidelines above.
  3. Once we receive and inspect the item, we will send the exchanged item to you.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@chicssbeau.com or call 419-436-4512. We may ask for photos of the damage or defect for verification. If the item is found to be damaged or defective, we will offer you a replacement or a full refund, along with a pre-paid return shipping label for the damaged item.

6. Late or Missing Refunds

If you haven’t received your refund after the processing time of 7-10 business days, please:

  1. Check your bank or credit card statement to verify the refund.
  2. Contact your payment provider (e.g., credit card company, bank), as there may be a delay before the refund is posted.

If you have done this and still have not received your refund, please contact us at info@chicssbeau.com or call us at 419-436-4512.

7. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please feel free to reach out to us:

  • Email: info@chicssbeau.com
  • Phone Number: 419-436-4512
  • Address: 4581 Cedarstone Drive, Fostoria, Ohio, United States.

We are committed to ensuring that you have a positive shopping experience with us. Thank you for choosing Chicss Beau!

Please note that this Refund and Returns Policy may be updated from time to time. Any changes will be communicated to you via email or through updates on our website.